Salon Policies

 

Appointment Confirmations
As a courtesy, we make every effort to notify you of your appointment date and time. You will receive an email and/or text message reminder 48 hours prior to your scheduled service if we have your current information on file. If not confirmed by you, we will call and/or text 24 hours before your service to verify your appointment. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.

 

Appointment Cancellation Policy
We have a 24-hour cancellation/rescheduling policy. If you cancel or change your appointment with less than 24 hours’ notice, you will be charged a fee based on your scheduled service(s).

Cancellations with less than 24 hours’ notice are difficult to fill. Also, last minute notice or no notice at all, prevents someone else from being able to schedule into that time slot.

 

“No-Shows”
Non-cancellations or “NO-SHOWS” will be charged 50% of the original service booked to be paid to your stylist at your next scheduled visit. After a 2nd missed appointment, bookings will require a nonrefundable pre-payment at the time of scheduling.

 

Late Guests Policy
We know life happens. If for any reason you are expecting to be late by 10 minutes or more to scheduled appointment, please try to call us and let us know (949) 270-6240.  We work hard to schedule the right amount of time for each service. Accommodating a late guest is often impossible without disrupting every other guest scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. We may have to reschedule your appointment for another day.

 

Service Satisfaction
In the event that you are not satisfied with your services, we ask you to please contact our salon within 3 days of your service.  We appreciate feedback and it is our goal for you to love your hair and your overall experience with our team.

*Chemical services unfortunately cannot be guaranteed unless product recommendations are followed

 

Hair Product Return Policy
We will issue a full refund on hair products returned and unused within 14 days of purchase.

 

Hair Product Exchange Policy
If you are not happy with the hair product we suggested, we would be happy to issue a product exchange within 30 days of your purchase.

 

Damaged Products
We will replace any damaged product (pump failure, etc.) with proof of purchase if returned before 30 days and as long as item is not expired. If your damaged item is no longer available at time of return, you will be issued an exchange for product only or store credit towards product only.

 

Gift Cards/Certificates
Gift card purchases are non-refundable. Gift Certificates are not redeemable for cash.

 

Tipping
Not expected, but always greatly appreciated by stylists and associates caring for your hair.